1. What types of cleaning services do you offer?
At Lotus Cleaning, we offer a wide range of services, including:

• Residential Cleaning: Regular cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
• Commercial Cleaning: Office cleaning, retail space cleaning, and building maintenance.
• Specialty Cleaning: Carpet cleaning, upholstery cleaning, window washing, and more.

2. How do I book a cleaning appointment?
Booking a cleaning appointment is easy! Simply visit our website and fill out our online booking form, or you can call our customer service team directly at 0449 292 697. We’ll confirm your appointment and discuss any special instructions.

3. Are your cleaning products safe?
Yes, we can use eco-friendly, non-toxic cleaning products that are safe for both your family and the environment. If you have any specific product preferences or allergies, let us know, and we’ll accommodate your needs.

4. Do I need to be home during the cleaning?
No, you don’t need to be home during the cleaning. Our team is fully trained and trustworthy, every staff is police checked and insured and we can clean your home or office while you’re away. However, if you prefer to be there, you are more than welcome to stay.

5. How long will my cleaning take?
The duration of your cleaning depends on the size of the space and the type of cleaning you’ve requested. For example, a standard home cleaning may take a 3h hours, while a deep clean or larger space may take longer. We can provide a time estimate when you book.

6. Do you offer recurring cleaning services?
Yes! We offer weekly, bi-weekly, and monthly cleaning services to fit your needs. Regular cleaning ensures your space stays consistently fresh and well-maintained.

7. What happens if I need to cancel or reschedule my appointment?
We understand that life happens! Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may be subject to a 1h cancellation fee.

8. Are your cleaners insured and background checked?
Yes, all our cleaners are fully insured and undergo thorough background checks for your peace of mind. We prioritize your security and satisfaction.

9. Do I need to provide cleaning supplies?
No, you don’t need to provide any supplies. We bring our own professional-grade cleaning equipment for every job.

10. How much does a cleaning service cost?
Our prices vary depending on the size of the space and the type of cleaning service requested. For a personalized quote, please contact us with your details, and we’ll provide an accurate estimate.

11. What if I’m not satisfied with the cleaning?
We’re committed to delivering excellent service. If you’re not satisfied with the cleaning, please let us know within 24 hours, and we’ll make it right. Your satisfaction is our priority.

12. Do you clean offices or commercial spaces?
Yes, we offer commercial cleaning services for offices, retail spaces, medical offices, and more. Whether it’s daily, weekly, or one-time cleaning, we have flexible options to keep your business clean and welcoming.

1. What payment methods do you accept?

• First Cleaning: For the first cleaning service, we only accept cash. Payment is due at the time of service.
• All Subsequent Cleanings: For all follow-up cleanings, we accept bank transfer as the standard payment method. Payment details will be provided after your first cleaning.

2. When is payment due?

• First Cleaning: Payment is due immediately after the first cleaning is completed.
• Subsequent Cleanings: Payment is due within 7 days following each cleaning via bank transfer.